Delivery


At Bay’s Kitchen we care about every order and every customer. We hope your orders get to you safely and in good time, ready for you to enjoy!

Mainland UK

£3.95
Normal delivery time
2-4 working days*

Europe**

£7.95
Normal delivery time
3-7 working days*

Rest of World**

£14.95
Normal delivery time
5-15 working days*

* All orders received before 12pm Monday to Friday will be dispatched the same day. Orders received after 12pm or at the weekend and on bank holidays will be dispatched the next working day. Please note extreme weather conditions and public holidays may delay deliveries. If you have any queries regarding your delivery please email us at orders@bayskitchen.co.uk and include your name, shipping address and order number and we will get back to you asap.

** Due to customs restrictions and  glass packaging our food products cannot currently be sent outside of the UK. All other products including kitchen textiles and our diaries can be dispatched worldwide. We do hope in the future to export to retailers though!




Returns & Refunds


Kitchen textiles and diaries can be returned for a refund as long as we receive the items within 14 days of order and they are in a resalable (as sold) condition. If kitchen textiles or diaries are returned due to being faulty, we will refund your original postage and return postage fee to you.

Food products cannot be refunded unless they are faulty/broken on delivery. Please check your delivery to check all items arrived in good condition. If any items are incorrect, or have been damaged in transit then please contact us within 24hours, via email or call (see details below).

We will not accept responsibility for parcels which are undelivered or mis-routed due to the customer providing incomplete or incorrect address details, or due to the customer not being available to receive the parcel.

We truly hope you receive your order in perfect condition but if you do have any issues, we are always happy to help - just email us at orders@bayskitchen.co.uk or call us on 01242 335247.




Other stockists


We are always looking for new retailers to make our sauces easier for you to purchase along with your other shopping. Take a look at our current list of stockists.